Shipping & Returns

01. Order Processing & Fulfillment

Orders are processed Monday through Friday, excluding US federal holidays and Black Friday. Kimera Chems does not ship or process orders on Saturdays, Sundays, or recognized closure days.

Same-Day Shipping Cutoff: Orders placed before 12:00 PM EST on a business day with cleared payment ship the same business day. Orders placed after the cutoff or on non-business days ship the next business day.

Payment-Method Processing Delays: Orders paid by ACH, cryptocurrency, or flagged for fraud review do not enter the shipping queue until payment has fully cleared. The shipping cutoff applies to the business day the order becomes shipping-ready, not the original order date.

Once a shipment is scanned by the carrier, a tracking confirmation is issued to the email on file. Delays in carrier tracking activation do not indicate shipment failure. Carrier scan confirmation constitutes proof of shipment and merchant fulfillment.

02. Shipping Carriers & Liability Transfer

Kimera Chems ships exclusively via:

• USPS (United States Postal Service)
• UPS (United Health/United Parcel Service)
• FedEx

Carrier selection is determined by Kimera Chems at the time of shipment. Customers cannot request a specific carrier. PO Box addresses route automatically to USPS.

Upon carrier acceptance of a shipment:

• Liability for delivery transfers from Kimera Chems to the carrier
• Kimera Chems has no control over delivery speed, routing, or final delivery outcome
• Carrier records supersede customer statements in any delivery-related dispute

03. Delivery Timelines

Typical delivery is 2 to 5 business days after carrier pickup. Delivery timelines are estimates based on standard carrier performance and are not guaranteed.

Weather, carrier delays, holidays, and address-specific routing may extend delivery beyond the typical window. Kimera Chems does not issue refunds for orders that arrive late, provided the carrier ultimately delivers the package.

04. Tracking & Delivery Confirmation

Carrier tracking data, including scan history and delivery confirmation, is treated as primary evidence in any delivery-related dispute. This includes:

• Origin scan and out-for-delivery scans
• GPS-tagged delivery confirmations
• Signature confirmation (where applicable)
• Carrier-issued proof-of-delivery imagery

Where the carrier confirms delivery, Kimera Chems considers fulfillment complete.

05. Signature Requirements

Orders with a value of $400 or more require signature confirmation upon delivery by default.

Signature Waiver: Customers may elect to waive signature confirmation at checkout. By doing so, the customer:

• Accepts full delivery risk and liability
• Forfeits eligibility for shipping insurance claims related to non-delivery after carrier-confirmed delivery
• Waives the right to dispute delivery outcome where the carrier confirms successful delivery

06. Lost Shipments

A package is not considered lost until 20 calendar days have passed since carrier pickup with no delivery scan. During the 20-day window:

• Customers should contact the carrier directly to initiate a delivery investigation
• The carrier may locate the package, deliver it to an alternate location, or return it to sender
• Kimera Chems will not initiate shipping insurance claims before the 20-day threshold

After 20 calendar days, customers may submit a claim through the Shipping Claim form at kimerachemss.com/shipping-claim/. Kimera Chems will file the claim with the carrier on the customer’s behalf.

Shipping insurance covers:

• Loss in transit (after 20-day threshold)
• Carrier-verified damage

Shipping insurance does not cover:

• Theft after delivery confirmation (porch piracy)
• Misdelivery to a recipient address scanned as delivered
• Unauthorized receipt at delivery address
• Non-delivery claims on orders where signature confirmation was waived

Reshipment or refund is issued only after the insurance claim is approved by the carrier.

07. Damaged Shipments

To qualify for a damage claim, the customer must submit the following through the Shipping Claim form within the carrier’s claim window:

• Photo of the damaged item(s)
• Photo of the internal packaging
• Photo of the external packaging
• Photo of the shipping label still attached to the box

Damaged items and original packaging must be retained until the claim is resolved; the carrier may request inspection. Failure to provide complete documentation or to retain materials will result in claim denial.

08. Missing Items

Missing-item claims must be reported within 3 calendar days of confirmed delivery via the Shipping Claim form or by email to info@kimerachemss.com. Claims are verified against:

• Packing records
• Pre-shipment photography
• Weight validation logs

Missing-item claims submitted after the 3-day window will be automatically denied.

09. Product Condition on Arrival

Claims regarding product condition (defective vial, broken seal, mislabeled product, damaged contents not caused by transit) must be submitted with photo documentation immediately upon receipt via the Shipping Claim form or by email to info@kimerachemss.com. Kimera Chems may, at its sole discretion:

• Replace the affected item
• Issue store credit
• Issue a refund

Return of the affected product may be required prior to resolution at Kimera Chems’ discretion.

10. Returns Policy

Kimera Chems accepts returns under the following conditions:

Eligibility:

• The product must be unopened and untampered, with all original packaging, seals, and labeling intact
• The return must be initiated within 7 calendar days of delivery by contacting info@kimerachemss.com
• Returns initiated outside the 7-day window will not be accepted

Restocking Fee & Shipping:

• A 20% restocking fee is applied to all eligible returns and deducted from the refund amount
• Original shipping charges are non-refundable
• The customer is responsible for return shipping costs and any tracking on the return shipment

Return Process:

• Email info@kimerachemss.com within 7 days of delivery to request a return authorization
• Kimera Chems will issue a return authorization number and the return shipping address
• The customer ships the product back at their cost, using a trackable shipping method
• Upon receipt and verification that the product meets the unopened-and-untampered condition, Kimera Chems issues a refund less the 20% restocking fee and original shipping charges

Returns received without prior authorization, or in opened or tampered condition, will not be refunded and will not be returned to the customer.

Exchanges: Kimera Chems does not process direct exchanges. Customers seeking a different product should return the original item per the policy above and place a new order.

11. Order Cancellation

Before Shipment: Orders can be canceled by emailing info@kimerachemss.com prior to carrier pickup. Once a shipping label is generated and the package enters the fulfillment workflow, cancellation may no longer be possible.

After Shipment: Orders cannot be canceled after the carrier has accepted the shipment. Customers wishing to return the unopened product after delivery may do so under the Returns Policy in Section 10.

Payment-Method Considerations:

• Card orders: A pending charge is placed at order. If the order is canceled before shipment, the pending charge is released back to the customer’s card. Release timing depends on the issuing bank.
• ACH orders: Cancellation prior to ACH clearance prevents the payment from being captured.
• Crypto orders: Once a crypto payment is confirmed on-chain, refunds may require manual processing — contact info@kimerachemss.com.

12. Refund Processing

Approved refunds are issued to the original payment method. Standard processing time is 3 to 5 business days for the refund to post, depending on the issuing bank or payment network. Crypto refunds may require additional time for manual processing.

Customers may, where eligible, elect to receive a refund as store credit in lieu of a cash refund. Store credit is applied to the customer’s account immediately upon approval.

13. Third-Party Testing & Quality Verification

Customers who suspect a product fails to meet labeled specifications may submit accredited third-party lab results for review. Refund or reimbursement eligibility under this section applies only to results meeting all of the following criteria:

• Testing performed by an accredited laboratory
• Results independently verifiable
• Demonstrated purity below 97%, or
• Demonstrated concentration more than 10% below labeled content

Yield-based variance disclosed for specific compounds at the product page level is excluded from refund eligibility under this section. Submit third-party lab results to info@kimerachemss.com with the order number and the accredited testing report. Kimera Chems reviews submitted reports against retained release-test records before issuing a determination.

14. Chargebacks & Dispute Policy

Customers experiencing an issue with an order are required to contact Kimera Chems support at info@kimerachemss.com before initiating a chargeback with their payment processor. Filing a chargeback prior to contacting support constitutes bad-faith dispute initiation.

Customers who initiate chargebacks without first attempting resolution through Kimera Chems:

• Are permanently banned from future purchases at Kimera Chems
• Incur a $35 administrative dispute fee
• May be reported to payment processors and third-party fraud monitoring networks

15. Fraud Prevention

Kimera Chems enforces a zero-tolerance policy for:

• Payment fraud
• Chargeback abuse
• False non-receipt claims
• Identity misrepresentation at signup
• Coordinated misuse of promotional codes or affiliate links

Order information, including transaction metadata, may be shared with partner vendors, payment processors, and fraud-prevention networks. Accounts flagged for fraudulent activity are subject to suspension or termination at Kimera Chems’ sole discretion.

16. Evidence Retention & Audit Rights

Kimera Chems retains fulfillment and transaction records for compliance, dispute resolution, and audit purposes. Retained records include:

• Pre-shipment packing photography
• Carrier scan history and delivery confirmation
• Signature confirmation imagery
• Payment metadata and transaction logs
• Customer communications related to orders, claims, and disputes

Records are retained in accordance with applicable law and the Kimera Chems Privacy Policy.

17. Governing Agreement

This policy constitutes a binding agreement between Kimera Chems and the customer at the point of checkout. By completing a purchase, the customer acknowledges and accepts these terms in full. This policy is read alongside and subject to the Kimera Chems Terms & Conditions, Privacy Policy, and Research Use Only (RUO) disclaimers and restrictions referenced at account registration.